Frequently Asked Questions
Company
When is VSHOW founded?
VSHOW was established in 2010.
How many employees of VSHOW？
We have more than 100 employees, including over 45 skilled workers, over 10 R&D experts, over 8 designers, over 10 QC professionals, and over 30 sales and after-sales service teams.
What is VSHOW main product for factory?
VSHOW main product:moving head light, led studio light, led par light, led bar light, led strobe light, stage effect light, laser light.
Can I visit VSHOW company on site?
Of course, our company is located in Building 32, Meidong Industry Park, Tie Shanhe Road,Huadu District of Guangzhou,Guangdong Province,China. Welcome to visit our factory!
Products
What's the difference between VSHOW products and others?
VSHOW offers a variety of exclusive customized products, known as private models, renowned for their superior quality and richer effects. Beyond these private model products, we consistently utilize top-notch materials and craftsmanship across our entire product range. Despite similar appearances to other products on the market, ours boast higher quality, an extended lifespan, and superior performance.
Does the purchase price of the product include tax?
We can include taxes for American customers, while European customers who purchase products from our overseas warehouse in Europe are also exempt from taxes. Customers from other countries need to pay corresponding tariffs. But we also have other ways to offer duty-free door-to-door services; you can consult separately for details!
Can I get some stage light samples to look at first?
Yes, we support purchasing samples!
What is your order lead time?
If there is a product in stock, it usually takes 1-2 days to ship, while products without stock take approximately 5-7 working days to ship.
Customized Services
Do you provide OEM/ODM service?
We can customize a private label for you. You can choose a silk-printed logo or sticker label.
Which products can be customized?
- All products and flight cases can be printed with custom logos.
- A moving head light can make a custom glass pattern.
How long does customization take?
Usually takes 2-3 work days.
What custom customers need to prepare?
Send your design, idea, and clear picture.
What is the minimum order quantity for custom logo?
No MOQ.
Shipping Logistics
What is the delivery time for VSHOW?
- Express delivery takes 5-7 days.
- 20–25 days by sea.
- 15 days by air.
How long does it take to send out?
- If it is not customized and is not in stock, it will be shipped within 3-5 days.
- If there is a stage light customization service, there will be additional customization time.
After-Sales Service
Can I cancel my order?
We're so sorry to hear that you wish to cancel your order。 We would be more than happy to assist you with any adjustments if you'd wish instead!
Please contact us via Live Chat or md@vshowlight.com and provide us your order number and reason you would like to cancel.
What Can I do if the stage light arrived is broken?
Don't worry, friend; it will not happen. and if it does happen, we will send a free spare part to help you fix it.
How is your quality?
Our quality is excellent. You can purchase samples for testing, and we believe you will continue to place orders in the future.